The Queensmead
Oaklands Court
Alfriston Court
Will you ask for exorbitant fee increase every year?
No. We both sign a contract of residency and in that contract it states that we cannot ask for annual fee increase that exceeds 2% above the Retail Price Index. Most times we ask for fee increases that are less than this maximum.
What does the fee cover and will I have to pay anything on top?
The weekly fee covers care staff 24 hours per day every day of the year, all food and drinks, laundry services, activities and cleaning services. The fee also covers maintenance, tv, reception services etc. The only charges that may occur on top of the fee is for hairdressing, chiropody and telephone calls. If you have visitors we will provide refreshments free of charge.
What if I have to sell my house to afford to come in?
Social Services have a facility whereby they may be able to offer you a period of time where they can pay for your fees for a limited period of time, to cover the time to sell your house.
How do I know that I will like being in one of your care homes?
Again, in the contract of residency there is an agreement that you have a one month trial to see if you like living in the home. An alternative is that you can come in for a respite period for a week or two weeks to see if you like it, and you can do this as many times as you like, providing that we have rooms available.
REGIONAL OFFICE
18 BERWICK FARM COURT
BERWICK, EAST SUSSEX, BN26 5QS
Contact us: 01323 871 901
FAQs (cont'd)
We Care About Caring
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